1. Device & Browser Recommendations
For Computer Users: Use Google Chrome for the best performance.
For iPad Users:
Recommended: Download the Speakable iOS app from the App Store.
Browser Alternative: Safari can be used, but performance may vary.
2. Microphone Troubleshooting
Below are step-by-step instructions based on your device and browser.
💻 On Chrome (Windows/Mac)
If Speakable cannot access your microphone:
✅ Step 1: Check Chrome's Mic Permissions
Open Speakable in Chrome.
Click on the 🔒 lock icon (or "microphone icon") in the address bar.
Ensure Microphone is set to "Allow."
If blocked, select "Allow" and refresh the page.
✅ Step 2: Check System Microphone Settings
Windows:
Open Settings > Privacy & Security > Microphone.
Ensure "Allow apps to access your microphone" is turned ON.
Scroll down to "Allow desktop apps to access your microphone" and ensure Chrome is listed.
Mac:
Go to System Settings > Privacy & Security > Microphone.
Ensure Google Chrome is enabled.
✅ Step 3: Reset Site Permissions in Chrome
Click the three-dot menu in Chrome (top-right).
Go to Settings > Privacy and Security > Site Settings.
Under Permissions, find Microphone and remove any block.
Restart Chrome and try again.
✅ Step 4: Clear Browser Cache & Reset Chrome
Open Settings in Chrome.
Navigate to Privacy and Security > Clear browsing data.
Select Cookies, Site Data, Cached Images & Files (last 7 days).
Click Clear Data.
Restart Chrome and try Speakable again.
📱 On Safari (iPad - Browser)
If Speakable cannot access your microphone on Safari:
✅ Step 1: Enable Mic Access for Safari
Open Settings on your iPad.
Scroll down and tap Safari.
Under Settings for Websites, tap Microphone.
Set it to "Allow" or "Ask" (not "Deny").
✅ Step 2: Check Speakable Site Permissions
Open Safari and go to Speakable.
Tap the AA (aA button) in the top-left of the address bar.
Select Website Settings.
Ensure Microphone Access is set to Allow.
✅ Step 3: Clear Safari’s Cache (if issues persist)
Open Settings > Safari.
Scroll down and tap Clear History and Website Data.
Restart Safari and try again.
📲 On Speakable iOS App
If your microphone isn’t working in the Speakable app:
✅ Step 1: Check iPad Microphone Permissions
Open Settings on your iPad.
Scroll down and select Speakable.
Ensure Microphone is toggled ON.
✅ Step 2: Restart the Speakable App
Close the app completely (swipe up from the bottom and swipe the app away).
Reopen Speakable and try again.
✅ Step 3: Restart Your iPad
Hold down the Power button and Swipe to power off.
Turn your iPad back on and try again.
✅ Step 4: Reinstall Speakable (if issues persist)
Delete the Speakable app.
Reinstall it from the App Store.
Re-enable microphone permissions when prompted.
3. Additional Audio Troubleshooting
If you can’t hear audio playback, follow these steps:
For Chrome (Desktop)
Click the 🔊 speaker icon in the bottom-right (Windows) or top-right (Mac).
Ensure Chrome is not muted in your system sound settings.
Try another browser tab to test if audio works.
For Safari (iPad - Browser)
Ensure the iPad ringer switch is ON (if applicable).
Increase the volume using side buttons.
If using headphones, disconnect and reconnect.
For Speakable iOS App
Open another app (like YouTube) to confirm the iPad speakers are working.
If using Bluetooth, disconnect and reconnect the device.
4. Final Troubleshooting Steps
If issues persist: ✅ Restart your device.
✅ Check for updates to your browser, iOS, or the Speakable app.
✅ If all else fails, contact Speakable support at hello@speakableapp.com.
This guide ensures users can quickly troubleshoot microphone and audio issues on Chrome, Safari (iPad), and the Speakable iOS app. Let me know if you’d like additional clarifications! 🚀