For both ACH and Wire transfers, a custom memo is often required, please ensure you have included this. If you have already sent funds that has settled, please provide the wire/ach confirmation and we will match your deposit shortly.
In addition to your support bot in the bottom right-hand corner of the product interface, you can also reach us at support@spherepay.co. Remember to include the application ID found in your settings tab. Providing this information will help us track down the transaction faster.
My funds are missing or have not landed in my account. What should I do?
Written by Viraj Ananth
Updated this week