Contact us via the Support Chat in the bottom right-hand corner of Sphere Pay user interface and we will investigate. You can also reach us at support@spherepay.co. If you have sent funds from your bank account, request a Trace ID for an ACH payment or an IMAD for a wire from your bank. Providing this information will help us track down the transaction faster.
My funds are missing or have not landed in my account. What should I do?
Written by Dan
Updated over 9 months ago