99% of the clips you upload should be processed in under 5 minutes.
Whether the video is 10 hours long or 5 minutes. However, please wait a few more minutes.
If, for any reason, the video does not process, a button will appear below. You can click on it, and all the minutes will be instantly refunded.
If the video is still taking too long to process, there are a few things you might need to consider.
This could be due to videos with a resolution higher than 4K or those that don't have a 16:9 (horizontal) ratio:
If your clips are stuck after processing, please contact us ASAP, so we can address the situation.
The fast way to do it is on our Discord:
https://discord.gg/spikes-studio