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My video is either taking too long to process or not processing at all
My video is either taking too long to process or not processing at all
Bernardo Gancho avatar
Written by Bernardo Gancho
Updated over a year ago

99% of the clips you upload should be processed in under 5 minutes.

Whether the video is 10 hours long or 5 minutes. However, please wait a few more minutes.
โ€‹
If, for any reason, the video does not process, a button will appear below. You can click on it, and all the minutes will be instantly refunded.

If the video is still taking too long to process, there are a few things you might need to consider.

  • This could be due to videos with a resolution higher than 4K or those that don't have a 16:9 (horizontal) ratio:

If your clips are stuck after processing, please contact us ASAP, so we can address the situation.

The fast way to do it is on our Discord:
โ€‹https://discord.gg/spikes-studio

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