We are sorry to hear you didn't get your free Sweeps Coins.
Firstly, make sure to check that you did indeed purchase an offer that comes with free Sweeps Coins as some of our offers are Gold Coin only offers, such as the $1 GC offer and $10 GC offer.
If you made a purchase of a different offer and did not get your free Sweeps Coins, then please contact us. Before you do, make sure you gather the below details, to help us find the right purchase as quickly as possible.
Amount
Purchase Date & Time
Transaction ID