Your POA document must:
Clearly display your full name and residential address
Be issued within the last 90 days (3 months)
Show the issue date and issuer’s logo or name
Be uploaded as a high-resolution colour image or PDF
Show all four corners, without cropping or blur
Accepted Proof of Address Documents
Here are the most commonly accepted types of POA documents:
Utility Bills
Electricity
Gas
Water
Telecom Bills
Landline phone
Mobile phone
Internet services
Government or Official Letters
Tax statements
Benefit or pension statements
Any official correspondence from a government agency
Insurance Letters
Home insurance
Car insurance
Health insurance
Bank or Credit Card Statements
Must include your name, address, date, and bank logo
For credit cards: only first 6 and last 4 digits should be visible; others must be masked
Note: Revolut and other virtual bank statements are only accepted if they meet all visibility and validation requirements
Payslips
Must show your name, address, issue date, and company logo
Medical Bills or Correspondence
Must include the healthcare provider’s name or logo, and your personal details
Digital Government Services (Available in Some Countries)
In countries like Finland, we may also accept:
A PDF or desktop screenshot from a government site (e.g. Suomi.fi / DVV)
It must display the URL, timestamp, your full name, and address
Name Doesn’t Match?
If your ID and POA show different names (e.g. due to marriage or legal name change), submit one of the following alongside your POA:
Marriage certificate
Divorce decree
Official document confirming name change
Tips for Fast POA Approval
Upload high-quality, colour scans or clear smartphone photos
Avoid cropping, blurring, or editing the file
Ensure all corners of the document are visible
Confirm your details match those on your ID and account
Unaccepted Documents
To avoid delays, please do not submit:
Handwritten letters
Screenshots of app dashboards without full details
Expired or outdated documents
Loyalty card letters or marketing emails
Still Need Help?
Our Support Team is available 24/7 to guide you:
Live Chat: 24/7
Email: support@spinz.com