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How is Cashback Calculated?

Learn how cashback works, including VIP rewards, payout rules, wagering, and how to claim your weekly bonus.

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Written by Freddy
Updated over 2 months ago

What Is Cashback?

Cashback is a reward system where players get a percentage of their net losses returned as Bonus Money, either through promotional campaigns or as part of the VIP programme.


How Is Cashback Calculated?

For regular cashback campaigns:

Cashback =
(real money + bonus bets) − (real money + bonus wins) − bonus granted + (bonus forfeited + auto-forfeited + expired)

For Extra players:
(real money + bonus bets) − (real money + bonus wins) − bonus granted − jackpot contribution + (bonus forfeited + auto-forfeited + expired)


What Is Extra Cashback?

Extra is our exclusive VIP programme. As a member, you can receive up to 20% cashback weekly on your net losses.

Key highlights:

  • Cashback is calculated weekly (Friday 00:00 to Thursday 23:59 CET).

  • Paid in Bonus Money with a low 1x wagering requirement.

  • Requires a minimum of €10 cashback earned to be credited.

  • Cashback applies only to real money net losses on casino games.


Cashback Terms & Limits

  • Cashback is awarded in Bonus Money and subject to wagering:

    • 35x (standard bonus)

    • 1x (for Extra)

  • Minimum cashback payout: €1 for regular campaigns, €10 for Extra.

  • Maximum cashback from “Cashback Chips” (My Rewards): €100.

  • Cashback expires if not claimed and only applies to open accounts.

  • Cashback only applies to casino transactions (not sports betting or non-casino games).

  • Extra cashback is centralised across all Rootz brands (Wildz, Wheelz, Spinz, Chipz, Tuplaus). Once claimed on one, it's removed from others.


Quick Summary

Feature

Regular Cashback

Extra Cashback

Cashback Type

Bonus Money

Bonus Money

Wagering Requirement

35x

1x

Minimum Amount to Qualify

€1

€10

Max Cashback via Cashback Chip

€100

€100

Applies To

Real money losses

Real money losses

Period

Campaign-based

Weekly (Fri–Thu)


FAQs

  • Do I need to claim cashback manually?
    Yes. Cashback is usually claimable in your My Rewards section.

  • Can I get cashback if I use bonus money?
    No. Only real money losses count towards cashback.

  • When do I receive my cashback?
    Regular cashback: as per campaign. Extra cashback: every Friday.

  • What happens if I don’t use my cashback?
    Cashback expires if not used before the stated deadline in your Rewards section.


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