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Winnings are typically credited to your Splash wallet within 24 hours after a contest ends. Delays may occur due to incomplete contest groups or manual reviews for larger contests. For single-event contests, payouts are processed within this timeframe after the event concludes. For multi-event contests, such as tournaments or championships, payouts are made only after the final event ends. QuickPicks winnings will also be credited within 24 hours once the selection is marked as "Final" in the QuickPicks menu. If it still appears as "Active," the process is still ongoing.
Managing payouts for survivor pools is straightforward. Contest winners, including Survivor Pool participants, are paid automatically, with winnings credited to their Splash wallet. If winnings don't appear immediately, it is advisable to allow the full day for processing before contacting support.
Once the results are final, keep an eye on your account. Additionally, winners typically receive email or phone notifications of their prizes, usually by 6 PM Eastern Time on the Friday following the contest's conclusion. Ensure your email spam/junk folder is checked to avoid missing these updates. If your winnings are not reflected as expected after this timeframe, consider contacting Splash support for assistance.
If winnings from Survivor Pools are delayed, users are encouraged to monitor their accounts until the end of the day. Should the issue persist, contacting Splash support is strongly recommended.
Contest Participation Rules and Expectations
Understanding contest participation requirements helps in managing expectations:
Transparency in Selections: After groups are finalized, all entrants' picks are visible for monitoring.
Ensuring Group Fulfillment: Matches and automated assignments ensure timely completion, especially for QuickPicks promotions. Notifications are sent when groups are nearing completion.
Group Filling and Completion
Contest groups are randomly filled with participants who select the same number of props and wager the same amount of money. Groups are typically expected to fill by the end of the day, but in rare cases, it may take up to two days due to factors like game schedules and participant activity.
Contest payouts might experience delays if the group associated with your entry is incomplete. Splash uses group-based matching systems where payouts proceed only after groups are fully formed and finalized. Once filled, payouts usually occur within 24 hours. For events like Golf Tournaments, payouts are processed after the entire contest concludes. In such cases, payouts are contingent on the conclusion of any related group activities or competition stages. Once this requirement is fulfilled, payouts are processed promptly. For contests that are canceled, refunds are typically processed by the end of the day if the cancellation occurs on the same day of inquiry.
Once a group contest is filled, participants can view all entrants and their respective selections. This fosters transparency and allows participants to monitor competitors' picks.
Additionally, for contests involving multiple tournaments or events, delays in payouts might occur for non-first-place winners like 2nd and 3rd place. Final payouts will only occur once all competitions within the contest series have concluded.
For resizable contests, such as March Madness brackets, if the contest does not fill completely, payouts are adjusted based on the number of entries to ensure the contest can proceed.
Manual Reviews for Larger Contests
Certain contests require manual reviews to ensure accuracy before payouts are issued. This extra processing can cause slight delays, but credits will typically be added to your account soon after. If necessary, check the "Winnings" section of your account for updates.
Notification of Winnings
Splash sends notifications via phone or email to announce contest results, commonly by Friday evening post-contest. However, credits might appear in your wallet by the following Wednesday.
Entry and Participation Issues
Missing Entries
If your contest entry is not listed after payment, ensure all filters are cleared on the "Entries" tab. If it remains missing, reach out to Splash support with your payment confirmation for better assistance.
Contest Deadline and Elimination
Entries that fail to meet contest deadlines, such as submission before the first game, may be disqualified. Review rules to ensure timely placement of entries in future contests.
Tiebreaker and Winnings Distribution
In case of ties, the total prize pool is split equally among tied participants. For example, if three individuals tie for a $300 prize, each would receive $100. Access standings to verify scoring and understand the distribution calculations for transparency.
Promotional Offers and Bonuses
Splash Cash Credits
Promotional rewards, such as Splash Cash, are typically credited after specific campaigns conclude. For example, if a user joined with an ongoing promotion, credits would only appear after the timeline of the offer. Contact Splash support if such credits are delayed.
For promotional campaigns, such as a no-sweat promo, rewards are dependent on specific conditions being met. For example, the contest associated with the promotion must conclude before the reward (e.g., a monetary bonus) is processed. This ensures compliance with terms and fair distribution.To make sure you receive such rewards:
Verify the terms of the promotional campaign before participating.
Allow the contest to conclude successfully.
The reward will then be processed in accordance with the promotion’s terms.
Misinterpretation of Entry Fees
Note that entry fees are one-time costs for contest participation. Winnings, once earned, reflect separately in user wallets. Always review payment summaries to differentiate these amounts.
Troubleshooting Delayed Payouts For contests tied to play schedules, the completion and payout timelines may extend depending on the scheduled dates of individual games or events in the contest. Groups with later-starting games may slightly delay the finalization process.
If you do not receive your winnings within the expected timeframe:
Additionally, users should monitor their accounts until the end of the day once the event or contest concludes for potential processing delays.
Confirm that the related event or contest has officially concluded.
For multi-event contests, verify that all events in the series have been completed.
Ensure that any group-related activities or requirements have been finalized.
If the issue persists, contact Splash Support for further assistance. Splash aims to make this process as seamless and transparent as possible for all users.
For multi-event contests, verify that all events in the series have been completed.
Ensure that any group-related activities or requirements have been finalized.
Monitor your account until the end of the processing day, as delays can occur before payouts are completed.
If the issue persists, contact Splash Support for further assistance. Splash aims to make this process as seamless and transparent as possible for all users.
Accessing and Withdrawing Your Winnings
To access your winnings after they’ve been credited to your Splash wallet, follow these steps:
Log into your account
Navigate to “My Channel”
Click on the settings/tool icon located in the upper-right corner.
Select “Withdraw.”
Follow the on-screen instructions to complete the withdrawal process
Important Notes:
Supported withdrawal methods include debit card, PayPal, Venmo, bank account, or check. Withdrawals via credit card or Apple Pay are not supported.
You must have previously deposited money using the same payment method to enable withdrawal.
The withdrawal process is only available via a computer or mobile web browser and is not supported in the Splash app.