If you signed up expecting a promotional bonus or made your first deposit but the credit didn't appear in your account, here's what to check and what to do.
Why wasn't my promo code applied?
Below are some common reasons a promo code wasn't applied to your account.
You already had an existing account — sign-up and first deposit promos are for new accounts only. A prior account under any email makes you ineligible.
The promo code wasn't entered at the right time — most codes must be applied during account creation or at the moment of deposit, not after.
The minimum deposit wasn't met — promos typically require a minimum deposit to qualify (e.g., deposit $10 to receive $10 bonus). Check the promo terms.
The promo has expired — confirm the promotion was still active at the time you signed up or deposited.
The deposit method isn't eligible — some promos exclude certain payment methods. Check the promo terms for restrictions.
You used the homepage instead of a referral link — referral bonuses only apply when you sign up through the specific referral link your friend shared.
Can I Stack Multiple Promos?
No — only one promotion can be applied when creating your account. You cannot combine a deposit match promo with a referral code at the same time.
Can a Promo Be Applied After the Fact?
In most cases, promos cannot be applied retroactively. If you've just signed up and haven't yet made your first deposit, contact support immediately — we may be able to apply it before your first deposit is processed.
What is Splash Cash?
Splash Cash is a promotional credit that can be used to enter contests or quickpicks on Splash Sports. It is separate from your real-money wallet balance. Splash Cash cannot be withdrawn as cash — it can only be used to enter eligible contests.
Splash Credits, including Splash Cash, are promotional credits that can be used to enter contests or quickpicks on Splash Sports. They are distinct from real-money balances and are subject to specific terms and conditions.
How do I earn Splash Cash / credits?
Splash Cash is typically awarded through:
Sign-up bonuses — when you verify your account or make your first deposit
Deposit bonuses — promotional offers tied to specific deposit amounts
Refer-a-friend rewards — earn $10 in Splash credit for each new user you refer
Contest-specific promotions — occasional promos tied to specific contests or events
No-sweat promos — credits issued if you don't win a qualifying contest
My promo credit hasn't appeared — what should I do?
Credits typically appear automatically once the qualifying condition is met (e.g., the contest locks or concludes, the deposit clears, or the referred user signs up). If your credit hasn't appeared:
Make sure all qualifying conditions have been completed (e.g., the contest you were eligible for has concluded).
Allow up to 24 hours for the credit to process.
Check that you entered the correct promo code (if one was required).
Where can I see my Splash Cash balance?
Your Splash Cash balance is visible in your account wallet. To view it, click your avatar or profile icon and look for the Wallet or Balance section. Splash Cash is typically shown separately from your real-money balance.
Can I withdraw Splash Cash?
No. Splash Cash is a promotional credit and cannot be withdrawn as cash. It can only be used to enter eligible contests on the platform. If your Splash Cash entry wins, those winnings may be withdrawable depending on the contest terms.
Do credits expire?
Credits may have an expiration date depending on how they were issued. Here are the typical expiration rules:
General Promotional Credits: Expire after 30 days if not used.
First-Time Deposit Bonus Match: Credits expire 30 days after issuance.
Deposit Match Bonuses: Expire 30 days after being issued.
Splash Cash Bonuses: Always check the promotion details or contact support if you're unsure when a specific credit expires.
What happens if I don’t use my promotional credits?
Promotional credits are reclaimed if not used within their expiration period. For example, unconverted pending bonuses may be removed after 30 days.
How do I know if my credits have expired?
If a credit is no longer available in your balance, it may have expired. Always check the terms and conditions of the specific program or promotion.