You'll receive full access instructions via email after every booking, with specific instructions on how to find your location. This is also available inside the Spokesafe by pressing the "Help" button.

Once you've arrived at your location, you'll enter by accessing a code found within the Spokesafe app. Your locker will have a number on it which matches your booking.

The keypad is protected by a gray slat - please pull this down to reveal the keypad.

Your keypad will require you to gently press the * button, before slowly entering the numbers. You will hear a beep after each press and then a double beep will confirm you have unlocked the door. When you hear, pull the handle to the left to open the door.

Please enter using the same technique as above. Your access code changes throughout the day so you will need to request a new within your app.

Please remember to shut the door after you have finished with a locker; this helps keep the locker in good condition for the next cyclist behind you. We remove cyclists from the service who are found to repeatedly not shut the door.

This system is used by thousands of cyclists across the UK every month so is reliable. However, we've found these tips can be helpful if it's your first time or you are seeing repeated issues.