Just joined us? Welcome!
If you want to make a booking using the Spokesafe app, the below video is a perfect step-by-step explainer:
Choose your location
When you sign into the app, you'll see a map of locations near you. You can choose a location here or search for your location using the search bar.
View Facilities & Vehicle Types
When you choose your location, you'll be able to see if it is a Hub or an Outdoor Locker. You'll also be able to see what facilities a location has, such as personal storage lockers or toilets, and what vehicles can park there.
Choose a Daily, Weekly, or Monthly booking option
You can book a space by the Day, Week, or Month to suit your length of stay.
Choose your bike rack.
You can choose your bike rack - such as a Sheffield stand, cargo bike space, or eBike space. This is numbered so you simply choose the space number that matches your vehicle type (icons help to show which type of vehicle fits which space).
Pay for your space
Simply pop in your card details to pay for your space & complete your reservation.
Access your location
To gain access to your location, press the "Get Entry Code" button to reveal your access code. Then find your space & drop your bike off.
Access your personal storage locker
If your location has personal storage lockers, press the "Get Locker Code" button to access your personal storage locker.
Got an issue? Press the "Help" button
Press the "Help" button to reveal full instructions for how to find and access your location, as well as common troubleshooting tips. You can also ring the team on our emergency helpline.
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