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What to do if you have accidentally Checked Out of your booking?
What to do if you have accidentally Checked Out of your booking?

Is your booking no longer appearing because you have Checked Out? Here's what to do

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Written by Samantha
Updated over 5 months ago

The Check Out feature is useful for when you have finished your booking, and you'd like another cyclist to be able to use the space.

When you've finished with Daily booking, pressing "Check Out" will finish your booking and place your individual rack inside a Hub or Outdoor Locker back online, for other cyclists to book.

This means that once you have pressed the "Check Out" button, you have ended your reservation and the booking ticket will no longer display on your app.

How do I undo Checking Out and get my booking ticket?

If you have accidentally pressed the "Check Out" button, or Checked Out but now need to re-access your space and can't pick up your bike, we can amend this very quickly. Simply email the team at hello@spokesafe.com and we will re-add the booking back to your account.
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You can also re-book the space, and we will process a refund on your booking too.

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