đ Where to find it: App launch screen â Get started! â the SportsVisio sign-in page
Both the SportsVisio app and SportsVisio Manager (SV Record) sign you in the same way, through SportsVisio's secure sign-in page. This article covers signing in, resetting a forgotten password, and what to do when the app can't connect.
One account everywhere
You have one SportsVisio account that works across both mobile apps and the web product. If you can sign in on the web or in one app, the same email and password work in the other. You don't need a separate login per app.
Sign in or create an account
Open the app and tap Get started! on the launch screen.
The SportsVisio sign-in page opens. Enter the email and password for your account.
If you don't have an account yet, use the sign-up option on that same page to register.
Reset a forgotten password
Password reset happens on the SportsVisio sign-in page, not in a separate app screen.
Tap Get started! to open the sign-in page.
Tap the forgot password link on that page.
Enter your email and follow the emailed instructions to set a new password.
Return to the app and sign in with your new password.
"No internet connection"
If you see a No internet connection banner, the app can't reach SportsVisio and won't be able to sign you in.
Check your Wi-Fi or cellular data and try again.
When you're back online you'll see Connected back to the internet. and can retry.
Good to know
Shared links still work. If you tapped a shared SportsVisio link, it will survive the sign-in redirect. You'll land where the link pointed after you log in.
Use the same email you were invited or registered with. Signing in with a different email creates a different account that won't have your teams.
Still stuck after a password reset? Contact customersuccess@sportsvisio.com.