đ Where to find it: stats.sportsvisio.com â Settings â Billing â Membership â Manage subscription
đ Who can do this: program admins only
Cancelling or changing a plan
You can do this yourself on the web. You do not need to email anyone.
Go to stats.sportsvisio.com and sign in.
Pick the right program in the program picker. Billing is per program.
Open Settings (bottom of the left menu).
Scroll to the Billing section and find Membership.
Click Manage subscription. This opens our secure billing portal, where you can change or cancel the plan and update your payment details.
When you are done, the portal returns you to the billing page.
If you cannot see Settings â Billing
Billing is admin-only. Coaches and viewers do not see it. Ask a program admin to make the change, or to give you admin if that is appropriate.
There is no cancel screen in the mobile apps: cancelling always happens on the web or through customer success.
What happens to your games and stats
Cancelling stops future billing. Games already processed stay where they are. If you want to keep processing games after cancelling, you can buy credits one at a time. See Plans and pricing.
Refunds
Refunds are not self-serve. Email customersuccess@sportsvisio.com with your program name and what happened, and the team will look at it. We do not decide refunds through the chat bot.
Invoices and receipts
The billing portal holds your invoices and receipts. If you cannot find one, customer success can send it.