Caller ID
Your child's mobile number is automatically shown when they make a call. You can choose to hide their number for individual calls or all outgoing calls.
Hide your child's number for one call
Dial 1831 before the phone number you're calling.
For example, to call 0400 000 000, dial 1831 0400 000 000.
Show your child's number for one call
If your number is hidden, dial 1832 before the phone number you're calling to show it for that call only.
Hide your child's number for all calls
If you'd like to hide your child's number for all outgoing calls, contact us through in-app chat. Only the account holder can request this change.
Some phones also let you manage Caller ID in the phone's settings. Check your phone's user guide for instructions.
Calls to emergency services
Your number will always be shown when calling Triple Zero (000), even if Caller ID is turned off. This helps emergency services identify and contact you.
Voicemail
To set up voicemail on your child's phone:
Dial 321 from their Spriggy Mobile phone.
Follow the prompts to set up their voicemail.
Record a personalised greeting if you'd like.
How long are voicemail messages kept?
Voicemail messages are automatically deleted after 120 days. If voicemail isn't used for 120 days, the mailbox will be removed. You can set it up again at any time by dialling 321.
Turn voicemail on or off
To turn voicemail on or off for your child's service, contact us through in-app chat.
Only the account holder can request this change.
Need help?
If you need help managing Caller ID or voicemail, contact us through chat in the Spriggy app.