You can make a complaint if you’re not happy with our products, our service, or how we’ve handled something.
Contact us
How | Details |
Phone | 1300 640 918 (complaints only) |
In-app chat | In the Spriggy Mobile app |
Post | Spriggy Mobile, PO Box Q56, Queen Victoria Building NSW 1230 |
Interpreter | TIS National, 131 450 |
Hearing or speech impairment | National Relay Service, 1300 555 727 |
Our team is available 9am to 5pm, 7 days, and 10am to 4pm on NSW public holidays (AEST/AEDT).
What happens next
We’ll give you a reference number and acknowledge your complaint straight away by phone or chat, or within 2 business days by email or post. We’ll contact you with a proposed fix within 10 business days. Urgent complaints are handled within 2 business days.
Still not happy?
Contact the Telecommunications Industry Ombudsman (TIO). It’s free and independent. Call 1800 062 058 or visit tio.com.au/complaints.