Your feedback helps Spriggy grow and improve. We learn from your real-life experiences. Please let us know what works (and even what doesn’t) for your family via the in-app chat or by emailing support@spriggy.com.au.
How to make a complaint
We hope we never give you reason to complain, but sometimes things go wrong. We have an Internal Dispute Resolution (IDR) process for complaints and issues with Spriggy products. We aim to resolve all complaints as quickly and fairly as possible.
In-app chat is the best way to raise a complaint:
Log into Spriggy with your Parent Login.
Tap ‘Settings’.
Tap ‘Help & Legal’.
Tap ‘Contact Member Help’.
Tap ‘Send us a message’.
You can also email us at complaints@spriggy.com.au.
Most of the time, we can resolve your complaints quickly when you contact us. We aim to reply to your complaint within 24 hours and resolve it within 5 days, although it’s usually much faster.
In exceptional circumstances, we may need more than 30 days to investigate your complaint. We’ll keep you informed of the progress of your complaint.
If you’re not happy with the outcome or we haven’t found a resolution within 30 days, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA). We’re a member of this dispute resolution scheme. You can contact them on 1800 931 678 or email info@afca.org.au.