If you do not recognise a transaction or if you think your Spriggy Card is being used fraudulently, then you should lock your Spriggy Card to block any further usage.
There could be a few reasons why you may not recognise a transaction. If you are unsure whether a transaction is legitimate or fraudulent a few things you may want to consider are:
- Is it a payment for an old subscription service that you've forgotten about?
- Are you familiar with the provider or able to find them using a google search?
- Have you bought something for a similar amount recently?
Reporting fraud to Spriggy
If you think a transaction has been made fraudulently, then we'd be more than happy to investigate this for you and retrieve any funds that have been taken wrongfully in accordance with Visa guidelines.
If you'd like to speak to us about a fraudulent transaction - please contact us immediately.