Problems or Issues

Running into trouble with your account? These should help.

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22 articles in this collection
Written by Gabriella and Adrienne

My top-up isn't appearing in my Parent Wallet?

Different top-up methods have different processing times!
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Written by Adrienne
Updated over a week ago

Do you have some feedback on Spriggy?

Whether you have feedback on the product or the team, we are here to listen.
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Written by Adrienne
Updated over a week ago

Where is my child's Spriggy card?

If your Spriggy card hasn't arrived yet, these could be the reasons..
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Written by Adrienne
Updated over a week ago

Scheduled top-ups: Linked payment method to Parent Wallet

Scheduled Top-Ups will arrive in the Parent Wallet only.
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Written by Adrienne
Updated over a week ago

When will Scheduled Top-Ups be available for Android?

Scheduled Top-Up is currently available on iOS only
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Written by Adrienne
Updated over a week ago

Find out how the app and transfers are performing currently.

Find out current updates on the app
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Written by Gabriella
Updated over a week ago

What happens if there are no funds available at time of scheduled top-up?

Find out what happens when your scheduled top-up fails due to insufficient funds.
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Written by Adrienne
Updated over a week ago

How do I dispute a charge on my child's card?

The official process for disputing a transaction on your child's card.
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Written by Adrienne
Updated over a week ago

What if my family's cards don't arrive in the post?

What to do if your Spriggy card does not arrive in the mail.
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Written by Adrienne
Updated over a week ago

My email or mobile number is incorrect, how can I change it?

What to do if your email address or phone number needs to be updated in our system.
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Written by Adrienne
Updated over a week ago

Why can't I login to my parent account?

What to do if you cannot access your Spriggy account.
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Written by Adrienne
Updated over a week ago

Why are some of my transactions showing as “pending”?

Learn more about the Australian payment system and how it works.
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Written by Adrienne
Updated over a week ago

Why is there a $0.01 cent transaction on my child’s card from an online merchant?

Learn about pre-authorisations and how they effect your account.
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Written by Adrienne
Updated over a week ago

Why aren't all my transactions showing?

Find out the amount of time it takes for transactions to appear in your history.
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Written by Adrienne
Updated over a week ago

Can I use a credit card to top up my Parent Wallet?

Loads into the Spriggy Parent Wallet can only be made via a linked debit card or bank account (not a credit card).
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Written by Adrienne
Updated over a week ago

What if my child has forgotten their username or password?

How to find and/or update your child's username and password.
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Written by Gabriella
Updated over a week ago

Why isn't my credit card being accepted as a valid payment method?

The reason why we don't accept credit cards and why some debit cards don't work.
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Written by Adrienne
Updated over a week ago

I have more than four children - how can I add an extra child?

Find out what to do if you need to add more children to your account.
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Written by Adrienne
Updated over a week ago

My kids don't have their own phone, what do I do?

Spriggy can be installed (aka downloaded) onto smartphones, tablets, and iPods.
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Written by Adrienne
Updated over a week ago

Do you offer any other card designs?

There's currently six designs - hip, new ones are coming soon!
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Written by Adrienne
Updated over a week ago

How do I cancel my Parent Wallet or Child Card?

Find out how to close your Spriggy products.
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Written by Adrienne
Updated over a week ago

What happens after my child turns 18 years old?

What to do with your child's Spriggy Card when they legally become an adult.
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Written by Adrienne
Updated over a week ago