Problems or Issues

Running into trouble with your account? These should help.

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22 articles in this collection
Written by Gabriella and Joseph

Forgot or no longer have access to your sign in details?

Don't remember your Spriggy account sign in details or no longer have access - We can help recover your account.
Joseph avatar
Written by Joseph
Updated over a week ago

How do I update my mobile or email details?

Changed your mobile or email address and want to update your Spriggy account - we can help.
Joseph avatar
Written by Joseph
Updated over a week ago

My top-up isn't appearing in my Parent Wallet?

Different top-up methods have different processing times!
Joseph avatar
Written by Joseph
Updated over a week ago

Do you have some feedback on Spriggy?

Whether you have feedback on the product or the team, we are here to listen.
Joseph avatar
Written by Joseph
Updated over a week ago

Where is my child's Spriggy card?

If your Spriggy card hasn't arrived yet, these could be the reasons..
Joseph avatar
Written by Joseph
Updated over a week ago

Scheduled top-ups: Linked payment method to Parent Wallet

Scheduled Top-Ups will arrive in the Parent Wallet only.
Joseph avatar
Written by Joseph
Updated over a week ago

What happens if there are no funds available at time of scheduled top-up?

Find out what happens when your scheduled top-up fails due to insufficient funds.
Joseph avatar
Written by Joseph
Updated over a week ago

How do I dispute a charge on my child's card?

The official process for disputing a transaction on your child's card.
Joseph avatar
Written by Joseph
Updated over a week ago

What if my family's cards don't arrive in the post?

What to do if your Spriggy card does not arrive in the mail.
Joseph avatar
Written by Joseph
Updated over a week ago

My email or mobile number is incorrect, how can I change it?

What to do if your email address or phone number needs to be updated in our system.
Joseph avatar
Written by Joseph
Updated over a week ago

Why can't I login to my parent account?

What to do if you cannot access your Spriggy account.
Joseph avatar
Written by Joseph
Updated over a week ago

Why are some of my transactions showing as “pending”?

Learn more about the Australian payment system and how it works.
Joseph avatar
Written by Joseph
Updated over a week ago

Why is there a $0.01 cent transaction on my child’s card from an online merchant?

Learn about pre-authorisations and how they effect your account.
Joseph avatar
Written by Joseph
Updated over a week ago

Why aren't all my transactions showing?

Find out the amount of time it takes for transactions to appear in your history.
Joseph avatar
Written by Joseph
Updated over a week ago

Can I use a credit card to top up my Parent Wallet?

Loads into the Spriggy Parent Wallet can only be made via a linked debit card or bank account (not a credit card).
Joseph avatar
Written by Joseph
Updated over a week ago

What if my child has forgotten their username or password?

How to find and/or update your child's username and password.
Gabriella avatar
Written by Gabriella
Updated over a week ago

Why isn't my credit card being accepted as a valid payment method?

The reason why we don't accept credit cards and why some debit cards don't work.
Joseph avatar
Written by Joseph
Updated over a week ago

I have more than four children - how can I add an extra child?

Find out what to do if you need to add more children to your account.
Joseph avatar
Written by Joseph
Updated over a week ago

My kids don't have their own phone, what do I do?

Spriggy can be installed (aka downloaded) onto smartphones, tablets, and iPods.
Joseph avatar
Written by Joseph
Updated over a week ago

Do you offer any other card designs?

There's currently six designs - hip, new ones are coming soon!
Joseph avatar
Written by Joseph
Updated over a week ago

How do I cancel my Parent Wallet or Child Card?

Find out how to close your Spriggy products.
Joseph avatar
Written by Joseph
Updated over a week ago

What happens after my child turns 18 years old?

What to do with your child's Spriggy Card when they legally become an adult.
Joseph avatar
Written by Joseph
Updated over a week ago