What is the cut-off time for orders ? 

Officially, the cut-off time for placing, changing and cancelling your orders on the day of your order is 9am. 

However, in some circumstances, we understand that it can be difficult to cancel your order before these times. 

In these situations please drop us a message and we will do our best to contact the canteen directly to see if we can cancel your order! You can send us a message by tapping the orange icon in the bottom corner of your screen 😊

Why can't I order recess? 

The canteen is currently not preparing recess orders, so we have temporarily removed recess ordering from the app. We will let you know when this changes! 

How do I know if my order has been successfully processed?

You will be sent a confirmation email once an order has been successfully processed. Alternatively, you can check the 'Order History' screen to see if the payment was successful and the order was processed.
Click here for more information on how to do this. 

I accidentally ordered for recess instead of lunch, how do I change this?

On the 'Orders' screen there are two rows under the school week; the top one is for placing recess orders and the bottom one is for placing lunch orders. 

If you have accidentally ordered your child's lunch for recess or vice-versa, you can simply cancel and then place the order again under the correct meal time. You can always do this anytime before the 9am cut-off.
Click here for more information on how to cancel an order.

How are the orders delivered ? 

Orders are delivered to your child's classroom. Please ensure that your child's class is correct in their profile on the app so that their order is delivered to the correct classroom!
If you need any help doing this please click here.

What about cold items? 

All cold items will be delivered to your child's classroom in the order bag, so your child does not need to pick them up from the canteen.  

What happens if my child does not get their order?  

Should your order with us be missed or if there is a problem on the canteen’s end, your child can let a teacher know and they will help to provide your child with lunch. All schools that use our service are committed with us to make sure that each child has access to lunch.

While this really shouldn’t happen, if it ever were the case that your child does not get their lunch, we encourage you to get in touch with us immediately so that we can rectify the situation as quickly as possible. 

You can do this by clicking the messenger icon in the bottom right corner of your screen.

Does the canteen still accept cash? 

The canteen does not accept cash, however you can place all your orders in advance on our awesome Cashless app!

If you still need help with anything or have any further questions please send us a message by tapping the orange icon in the bottom corner of your screen 😊

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