Here at Spriggy Schools, we value our members and what they have to say. While we hope you always have positive interactions with our products and team, we are always looking for ways to improve.
Understanding our members' experiences when using Spriggy Schools is crucial to us solving real problems that parents and kids face every day. This is a great way for you to help Spriggy Schools become even better, so please, let us know what does and doesn’t work for you and your family via Support in the App, using the Help icon, or emailing email@example.com.
Making a complaint
While we hope you never need to make a complaint, we appreciate that not everything goes right, 100% of the time.
Spriggy Schools has an Internal Dispute Resolution (IDR) process to deal with complaints and issues that may arise with our products or services and this is an important first step in getting your issues resolved. Our aim is to resolve all complaints as quickly and as fairly as possible.
The best place to tell us about your complaint is via ‘Support’ in-app, using the ‘Help’ icon. You can also email us at firstname.lastname@example.org.
Most of the time, complaints can be resolved simply by our Member Help team once you let us know there is a problem. We aim to ensure you have an initial response to your complaint within 5 days and ensure it is resolved within 30 days, although it is usually much, much faster! In exceptional circumstances, it may take longer than 30 days to investigate your complaint. We will keep you informed of how your complaint is progressing and work with you to ensure we get to a speedy resolution.