FAQs
Frequently asked Sprout Studio questions - answered.
How do I stop clients from getting duplicated?What to do to stop clients from being duplicated in Sprout Studio.
Brand Images in SproutThere are many places to upload images while setting up your brand in Sprout. Here is a handy guide for what size works best and where.
Why can't I turn off my Client Details assistant emails?This article answers why the Client Details section in the Sprout Assistant can't be turned off
Does Sprout Assistant replace my workflows?This article will describe the differences between the Sprout Assistant and your Workflows
Which file formats are supported for Email Attachments?This article gives you a list of file formats that are accepted when using the Email Attachments feature
How do I let my clients download their digital files after they order them from a gallery?How to deliver digital files after they've been purchased from a gallery.
How can I offer a list of products or services that my clients can purchase from, similar to a public shopping cart?
How do I organize my email templates? They are getting disorganized and it's difficult to find the one I'm looking for!
How do I get/copy the images/photos from a gallery favorite submission into Lightroom?
How can I embed an image or photo into a questionnaire or email?
How do I change the city for the weather and sunrise/sunset widget on the dashboard?
What is an active shoot vs. an archived shoot?
My emails are getting delivered to spam, how do I improve my email deliverability?
How do I reset my client's password?
Can I export or download a contract, invoice or questionnaire as a PDF?
Does Sprout have an app?
I can't log in; it says my username is not found. How do I log in?
Why can't I see my Sprout Studio calendar in Google?
Why are my images out of order?
Why is the downloaded image from a gallery smaller than the one I uploaded?
Retrying your Sprout Studio subscription paymentHas your payment failed? Use the "Retry Payment" button in your Sprout account.
Onboarding and Sprout Apps