FAQs

Why can't I turn off my Client Details assistant emails?

This article answers why the Client Details section in the Sprout Assistant can't be turned off

Written by Justin Morabito
Updated over a week ago

Does Sprout Assistant replace my workflows?

This article will describe the differences between the Sprout Assistant and your Workflows

Written by Justin Morabito
Updated over a week ago

Which file formats are supported for Email Attachments?

This article gives you a list of file formats that are accepted when using the Email Attachments feature

Written by Justin Morabito
Updated over a week ago

How do I let my clients download their digital files after they order them from a gallery?

Written by Bryan Caporicci
Updated over a week ago

How do I organize my email templates? They are getting disorganized and it's difficult to find the one I'm looking for!

Written by Bryan Caporicci
Updated over a week ago

How do I get/copy the images/photos from a gallery favorite submission into Lightroom?

Written by Bryan Caporicci
Updated over a week ago

How can I embed an image or photo into a questionnaire or email?

Written by Bryan Caporicci
Updated over a week ago

How do I change the city for the weather and sunrise/sunset widget on the dashboard?

Written by Bryan Caporicci
Updated over a week ago

What is an active shoot vs. an archived shoot?

Written by Bryan Caporicci
Updated over a week ago

My emails are getting delivered to spam, how do I improve my email deliverability?

Written by Bryan Caporicci
Updated over a week ago

How do I reset my client's password?

Written by Bryan Caporicci
Updated over a week ago

Can I export or download a contract, invoice or questionnaire as a PDF?

Written by Bryan Caporicci
Updated over a week ago

Does Sprout have an app?

Written by Bryan Caporicci
Updated over a week ago

I can't log in; it says my username is not found. How do I log in?

Written by Bryan Caporicci
Updated over a week ago

Why can't I see my Sprout Studio calendar in Google?

Written by Bryan Caporicci
Updated over a week ago

Why are my images out of order?

Written by Bryan Caporicci
Updated over a week ago

Why is the downloaded image from a gallery smaller than the one I uploaded?

Written by Bryan Caporicci
Updated over a week ago