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SquareOne is having its engine upgraded
SquareOne is having its engine upgraded

A few things you need to know about the upcoming improvements

Jody Cruttenden avatar
Written by Jody Cruttenden
Updated over a month ago

We’re about to launch a massive upgrade to SquareOne so that we can make it faster, be more responsive and add more awesome features we know you’ll love.

While we complete the upgrade we'll need to take a few things offline temporarily, so we want to make sure you're fully across what's happening and when.

When are the changes happening?

It kicks off on October 19th and will be completed by October 23rd. There will be a few days when things might not work the way you expect so please read carefully through the timeline below:

1️⃣ From 5PM Saturday, October 19th: You won't be able to add new kids, order cards or sign up as a new customer.

2️⃣ From 5PM Monday, October 21st: You won't be able to block a card or change your card limits & controls from the app.

3️⃣ From 5PM Tuesday, October 22nd to 2PM Wednesday, October 23rd: We'll need to take SquareOne offline for a bit. Unfortunately, that means card transactions won't work and the app will be offline. Bank transfers will work as normal and you'll see them in your account once the app is back online.

4️⃣ From 2PM Wednesday, October 23rd: The upgrade is complete and SquareOne is back with more engine power than ever before.

Why these changes are important…

This upgrade will give the app a huge performance boost, and will also enable us to release new features very soon, including working on EFTPOS - using SquareOne on CHQ instead of CR. It also means we have the engine power to bring you a bunch of new features, improve performance, upgrade security and so much more that are all super important for us.

Some things you might want to do before the 20th…

Here are a few suggestions for making sure you’re not caught off-guard by some of the planned outages as we make the improvements to the app:

  1. Need a new card or want to add a new child/parent to SquareOne? No problem, just make sure you’ve done it before Oct 20th to ensure there’s no delay! Otherwise, you’ll be able to add them after the 23rd Oct at 2PM.

  2. Can’t remember your PIN? Simply, tap into your card in the app and go to ‘Change PIN’. Reset it now and you won’t need to worry about not being able to reset it for a few days.

  3. Want to change your child’s card controls or limits? Easy! Just make sure you’ve made these changes before Monday 21st October otherwise you’ll have to wait until Wednesday to do it.

  4. Kids looking forward to buying something? Make sure they’ve bought it before 5pm on Tuesday 22nd. This will be the only time the cards don’t work as expected and they’ll be back up and working by the time they wake up!

While we’re out of action

For anything, you need from us just get in touch with us through the app support or send us an email at hi@getsquareone.app

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