If you're not 100% satisfied, we'll refund your money*.


You can get a refund when all of the following apply:

  • You never used the images for which you want to get a refund.
  • The order was completed within the last 30 days.

Additional requirements: 

  • You will not be eligible to use the images for which you were refunded money.
  • we do not provide a refund for orders over $500, but we’ll try to do as much as we can to create the images that you will like*.

*Get more information in the Reshoot Policy section.


Refund Time (once refund is processed):

  • Credit card: 3-5 business days;
  • Debit card: Up to 10 business days;
  • PayPal balance: 3-5 business days.
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