This article reviews how to update your password or have someone else change your password - see the first section for how to change your password in SR1 if you have access to the system, and the second section for how to change your password if your login credentials expire and you are not currently logged in. Please contact SR1 support at support-sr1@rytebox.com if you are not able to update your password yourself.
Changing your password in SR1 when you can log in:
Log into SR1 using your current or temporary password
Go to the Setup page within SR1
Click on the Accounts page within SR1, click on the magnifying glass to the left of the user you would like to edit
Click “Reset Password” in the Account Info window that appears
Enter your new password. Passwords must meet the following requirements:
At least 12 Characters long
Contain any three of the following:
Capital Letter
Lowercase Letter
Number
Special Characters
After entering your password, click “Apply” at the bottom of the screen
Finally, click “OK” at the bottom of the screen
Changing your password when it expires and you cannot log in:
When your password expires, you won't be able to log into SR1 and you'll get an error message prompting you to reset your password. Click the link to change your password.
In the password reset window:
Enter your SR1 username, making sure to include the prefix SR1DC\
Enter your current password
Enter your new password
