Allowlist Support Emails

#allowlist #welcomelist #whitelist

Updated over a week ago

Attention: Social Solutions is now Bonterra. Please bear with us as we update our screenshots to match our new name.

Sometimes anti-spam systems are stringent and will filter or block messages, even though they contain pertinent information for our users.

You can help us ensure that this doesn’t happen by working with your IT resources to allowlist our emails and ensure they make it to your inbox. Instructions are below for allowlisting all of our IP Addresses, allowlisting by email return-path, and allowlisting by “from address” – your IT Resources will likely know which option you need, but we can put them in touch with our team if they need additional help.

Allowlist IP Addresses
Please ask your IT resource add these IP addresses to your corporate allowlist:

Allowlist by Email Return-Path
In the case that your anti-spam system uses the email Return-Path field instead of the IP address for allowlisting , the best approach is to allowlist ‘*’. This will ensure that all of the mailbox subdomains that are used by our email sending solution are included.

Allowlist by “From Address”

See below instructions for allowlisting From GMail, Mac, and Outlook. Allowlist "" and""

What is an Allowlist?

To add someone to your Allowlist (sometimes called a Welcomelist in other organizations and formerly called a Whitelist) is a list of approved email senders. Emails from that sender are never moved to the spam folder. Instead, when a recipient allows an email address, they are confirming that they know and trust the sender. This tells an email server (like Gmail) to move messages to the inbox directly. It’s that simple.

Instructions for Gmail

Gmail is one of the most popular email services on the market, and the Gmail client is used by both individuals and businesses. To set your email allowlist in Gmail, follow these simple steps.

First, find the email you received from the sender you want to allowlist, and start by adding the sender to your contact list. Then, create a custom Gmail filter. To do so, click on the gear icon, and select Settings.

Select filters and blocked addresses from the navigation bar at the top of the page, then click on the create a new filter link.

Scroll down and click create a new filter for your email whitelisting notes

Add the email address you’d like to allowlist in the “From” field, then click Create filter.

Enter the email address you'd like to whitelist in the 'From' field and then click 'Create filter'

Finally, check never send it to spam, (optional: select always mark it as important), then click create filter. From there, you will be good to go.

Check never send it to spam, and then create filter

Instructions for Microsoft

The process is fairly similar for Microsoft Outlook, though there are two ways to accomplish the task:

  1. Select a message from the sender. Click through the following links to allowlist the sender: Home > Junk > Never Block Sender or Never Block Sender’s Domain


  1. Select a message from the sender. Right-click the selected message and choose Junk > Never Block Sender from the dropdown menu. From there, a dialog box will notify you that the selected address has been added to your safe senders list.


Instructions for MAC

Apple has always done things their own way, and allowlisting is no exception. Here are our quick steps for allowlisting a sender in Mac Mail.

  1. Select Mail > Preferences

  2. On the top of that window, click the Rules tab, then select Add Rule

  3. Set up the rule (use the following settings as an example):

    1. Description: BonterraTech
      If [any] of the following conditions are met: [From] [contains] [] Perform the following actions: [Move Message] to mailbox: [Inbox]

  4. Next, click OK to save the rule.

Setting up email whitelisting rules in Apple Mail is simple!
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