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Penelope Support | Support Holidays
Penelope Support | Support Holidays
Updated over a week ago

Our offices are open from Monday - Friday, 8:00 AM to 8:00 PM EST except on the following holidays.

During holidays, please open a support ticket through the Portal or by emailing penelope@bonterratech.com. All non-critical support inquiries will be addressed the next business day.


Status Page

Please see our scheduled maintenance, unscheduled maintenance and any open incidents on our status page.

After-Hours Critical Support

Please see how to contact our teams in the case of a critical incident.


Canada Observed Holidays

Holiday

Date

New Year’s Day

Monday, January 1, 2024

Family Day

Monday, February 19, 2024

Good Friday

Friday, March 29, 2024

Easter Monday

Monday, April 1, 2024

Victoria Day

Monday, May 20, 2024

U.S. Juneteenth

Wednesday, June 19, 2024

Canada Day

Monday, July 1, 2024

Civic/Provincial Day

Monday, August 5, 2024

Women’s Equality Day

Monday, August 26, 2024

Labour Day

Monday, September 2, 2024

National Day for Truth and Reconciliation

Monday, September 30, 2024

Thanksgiving

Monday, October 14, 2024

International Day for the Elimination of Violence Against Women

Friday, November 29, 2024

Christmas Day

Wednesday, December 25, 2024

Boxing Day

Thursday, December 26, 2024

United States Observed Holidays

Holiday

Date

New Year’s Day

Monday, January 1, 2024

Martin Luther King Jr. Day & Civil Rights Day

Monday, January 15, 2024

Presidents’ Day

Monday, February 19, 2024

Cesar Chavez Day (observed)

Friday, March 29, 2024

Bonterra Self-Care Day

Friday, April 26, 2024

Memorial Day

Monday, May 27, 2024

Juneteenth

Wednesday, June 19, 2024

Independence Day

Thursday, July 4, 2024

Women’s Equality Day

Monday, August 26, 2024

Labor Day

Monday, September 2, 2024

Indigenous Peoples’ Day

Monday, October 14, 2024

Thanksgiving

Thursday, November 28, 2024

Day After Thanksgiving

Friday, November 29, 2024

Christmas Eve

Tuesday, December 24, 2024

Christmas Day

Wednesday, December 25, 2024

Australia Observed Holidays

Holiday

Date

New Year’s Day

Monday, January 1, 2024

Australia Day

Friday, January 26, 2024

Bonterra Self-Care Day

Monday, February 19, 2024

Labour Day

Monday, March 11, 2024

Good Friday

Friday, March 29, 2024

Easter Monday

Monday, April 11, 2024

ANZAC Day

Thursday, April 25, 2024

King's/Queen's Birthday

Monday, June 10, 2024

U.S. Juneteenth (Observed)

Wednesday, June 19, 2024

Women’s Equality Day

Monday, August 26, 2024

AFL Grand Final Friday

TBD (Friday Before AFL Grand Final) - likely Friday, September 27, 2024

Melbourne Cup Day

Tuesday, November 5, 2024

International Day for the Elimination of Violence Against Women

Friday, November 29, 2024

Christmas Day

Wednesday, December 25, 2024

Boxing Day/Proclamation Day

Thursday, December 26, 2024


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