At Stack Influence, we have a zero-tolerance policy for returns, and we take this very seriously. Returns are not only counterproductive, but they can negatively impact a brand’s listing, which is the exact opposite of what we’re here to support. All influencers are informed of this policy when they join our community, and we make it clear that violating it will result in removal from future campaigns.
In most cases, influencers complete their posts a few weeks after receiving the product, which typically places them outside the return window. However, if a return is reported and verified, we take immediate action by adjusting any associated charges and removing the influencer from our network.
If You Suspect a Return From an Influencer
We understand how frustrating returns can be. If you suspect that an influencer has returned your product after completing their post, please let us know so we can investigate. To help us complete a thorough review, please share a screenshot from your Amazon Seller Central account that includes:
Customer Name
City, State, and ZIP Code
With this information, as laid out in the image below, we can check for a match in our system. If we confirm the return is tied to an influencer from our community, we’ll remove the related product charge and take appropriate action, which includes removing the influencer from our platform
Returns for Incomplete Posts
In rare cases, an influencer might purchase a product but later decide not to participate in the campaign. Since we only reimburse influencers after they’ve completed their post, these cases do not result in any charges to you. As a result, no billing adjustment would be necessary.
Our goal is to protect both our brand partners and the integrity of our influencer community. If you have any questions or need further support, please reach out to your account manager.