After you create an event, the Tickets tab appears in the event. From this tab, you can set how, when and what tickets you are selling. In this article, we go over the options.

Overview

In the Tickets tab in your event, you immediately see what the status of the web sales is. With On sale, customers can purchase tickets via the ticket shop, and with Not on sale, they of course cannot.

NOTE: The status relates to online sales and not on door sales.

  • Single event link: A link to only this event. All tickets of this event are directly visible.

  • Ticket shop link: All events in this ticketshop are shown in a list. Click the event to see ticket types sold for that event.

  • Affiliate sales info: You share this link with external organizers/bookers/artist. Everyone with this link can see realtime how much tickets you’ve sold for this event.

  • Embed code: Copy/paste this code to embed the ticketlink on your website in an iFrame.

NOTE: Keep in mind that once the affiliate link is shared, we can't undo this.

Ticket sales status 

Move your cursor over the bar to see what the status is.

  • Reserved means that:- a ticket has been added to an order that has not yet been completed.- that a ticket reserved via Tickets - Reservations.- a Guest ticket has been sent, but has not been downloaded yet.

  • Refunded tickets are tickets which have been given the Refunded status by a Stager User in Ticket - Tickets management.

  • The status Sold appears when the payment process has been completed and the customer has received the ticket.

  • Scanned appears when a ticket has been scanned.

Click on the Ticket sales status bar for convenient overviews. See when there was a peak in ticket sales, whether the tickets were mainly sold online or at the door and what other events your visitors have visited at a glance.

The graphs can also be found under Reports– sales Graphs.

Ticket amounts

Under Ticket amounts, you enter the total number of tickets available for this event. You can specify limits using the sliders. Setting limits is not the same as holding a certain number of tickets for that ticket type.

NOTE: Make sure you always enter a number under Ticket amounts so that Stager actually creates tickets that can be sold. 

Ticket Types

You first create ticket types via Settings - Ticketing - Ticket Types. These ticket types can be sold next to each other in multiple events.

Click here for the difference between Regular, Membership, Promo, Guest and Group tickets. Then indicate what the price is for each ticket type and whether they are available via Online and/or Door.

NOTE: Prices are inclusive of tax and are specified with a dot rather than a comma.

Click Edit details to go to the detail screen for this ticket type, where more specified sales information is displayed or can be entered. This data does not need to be entered, but provides the option to set up your ticket sales exactly the way you want it. Think of the total number of tickets of this type you want to make available, a start date and time for the ticket sales or the time when the pre sales end, for instance.

In this detailed window, you can also enter whether there is a specific time when these tickets can be scanned. Suppose you organize a festival for which you want visitors to arrive in waves. You can then indicate for each ticket type when it can be scanned, within the total time span of your event.

Do you want the online ticket sales to stop 30 minutes before the doors open with each event? And that the door sale stops an hour before the event ends? Then specify this under Settings - Ticketing - Defaults. It is still possible to overrule this by entering a different time in the above detail screen.

If you specify that you want the online ticket sales to end an hour before the doors open, then this time is adhered to. 

e-Ticket Image

The image uploaded here appears on the e-tickets of the relevant event. If no separate e-ticket image is uploaded for the event, the default e-ticket image (Settings - Ticketing - Design) is shown on the ticket.

Specifications:

  • Upload a .jpg or .png. Not a PDF

  • The open space on the ticket is 11.85 x 18.75 cm (height : width)

  • Set a print resolution (e.g. 300 dpi) for a sharp result

  • Try to keep your ticket < 400 kB for quick downloads

  • Do not use strange characters in the title of the image. This can lead to an error

Ticketshop

It is possible to create multiple ticket shops in Stager, e.g. for different organizers or different event types for which a different design is used. You determine through which ticket shop tickets can be bought per event. After you have made a choice, a URL appears, namely the ticket shop link. This is the web address you need to communicate if you want to lead customers to a different environment to buy tickets.

Read more about how to create ticket shops here.

Text on ticket

Add additional text on the e-ticket. Always check the Sample Ticket to make sure your ticket looks as desired.

NOTE: Visitors will always leave the website for a moment when Stager leads them to the bank’s payment environment. This is required by law. Once the payment is complete, the customer is returned to your website.

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