FAQ and Best Practices
51 articles
How do I export barcodes?Export an overview of barcodes per date, user or event.
How can I revoke shared tickets?Withdrawing a shared ticket link
Sell tickets with delayed download via TicketSwapSell your tickets as Sealed tickets via TicketSwap
Why can't members purchase Membership tickets?Members who cannot buy cheap, or free tickets online.
How can I resend a ticket?When a ticket buyer has lost their ticket.
Why don't I see an event or the tickets in the ticket shop?Why don't I see an event or the tickets in the ticket shop?
How do I set the limits for a ticket category?Divide ticket amounts by ticket type.
How can I see how many tickets have been sold?What are the ticket sales overviews?
How can I rebook tickets?Exchange or return tickets.
A ticket buyer has paid, but has not received a ticket. How is that possible?How can a ticket buyer find their ticket?
Lots of tickets have RESERVED status. Why is that?Reserved status in ticket management.
How can I create separate PDFs from a file with multiple tickets?Splitting multiple tickets in one order.
How do I link a payment to an order?How you read the payment reference.
How can I rotate a Boca ticket 180°?The Boca ticket prints “upside down”, how do I correct this?
Selling year, or season tickets through StagerUsing memberships to sell this service through the ticket shop.
Create tickets for a multi-day festivalHow do I sell passe-partout tickets for several days?
Create tickets for a multi-day festival at different locationsPasse-partout tickets for various locations.
Create tickets for multiple days, multiple locations and guaranteed reserved seatsPasse-partouts, day tickets and reserved capacity.
How do I organize physical presales?How can I offer physical tickets at the presale address?
Selling time slots in the ticket shopSelling tickets that provide access for a specific time period.
Download receipt for bought ticketsTo use as invoice in an administration
Adding images to a text blockAn image added to plain text.
How do I email event visitors?Find ticket buyers in Contacts.
Where can I find my Marketing IDs?Setting up GTM.
An event does not appear on the websiteEven though the record is linked through the feed from Stager.
How do I find the contacts who are okay with me reaching out to them?Where can I find contacts who have an opt-in?
Why does the data from Google Analytics differ from the actual sales?About online marketing and conversion tracking.
Send a newsletter for upcoming eventsThe right mail to the right target group.
Use free Google Apps and Google Ads as a non-profit organizationUse Google Adwords for free with non-profit (ANBI) status.
How to link a contact in Stager to a contact account?Make sure that employees and members who are logged in to the ticket shop can see the correct information.
How can I send Stager mails with Outlook on Windows?Send email with email client: Outlook on Windows.
How do I make the monthly financial connection?How do I match payouts for administration?
General overview of the payment process
Payout status - 'Blocked'Adyen needs more information to be able to pay out.
Chargebacks
Required documents for accountingReceipt, invoice, payout statement, sales reports.
How do I check my Stager ticketing invoice?Compare receipts with the ticket costs.
Administration using the accounting reportWhich costs and income can you find in the accounting report?
Administration of online ticket salesHow do you enter prepaid ticket revenue in the administration?
Account balance for checking the balance on your suspense accountCheck the balance on your suspense account with what is on the Adyen account via Balance.
Registering offline ticket sales in accountingChecking door tickets and booking them in the administration.
Set up two-step verification (2FA)Extra security for your backstage account.
Share feature requests through FrillContribute ideas to Stager.
Why do I keep getting logged out?Logged out of the Stager Backstage.
How do I change the legal representative and other account details?When changing the legal representative or other organization data.
I accidentally deleted something. Can I still find it?About the Trash Can and 'soft delete'.
How can I reset my password for the Stager Backstage?I can no longer log into the Stager Backstage.
How to login to the ticket shop?Login checklist