If a player skips an event or the event is canceled, backers are entitled to a refund of the unused stake and applicable fees associated with that event.
What If the Package Contains Multiple Events?
Any completed events are settled according to their results. Canceled or unplayed events are handled as refunds.
What If a Player Doesn't Use Their Full Cash Game Buy-In?
Unused funds are returned according to the cash game package terms, including applicable fee adjustments.
When Will I Receive My Refund?
Refunds are processed after the relevant package information has been reviewed and confirmed.
You can monitor your account balance and transaction history for updates.