Dry cleaners have long run what are called "unattended" delivery routes. For these type of routes, customers sign up to "join" the route (which runs on predetermined days, such as Monday & Thursday). Customers are instructed to simply leave their clothes out on their porch, door, etc. to be picked up at some time during the scheduled day. The customer does not notify the cleaner if they have a pickup; instead, the driver leaves the facility and stops by every single customer location, picking up bags only if the customer leaves them out. Those clothes are then cleaned and returned to the customer on the next day that the route runs (i.e. pickup Thursday, delivery Monday).

More recently, many cleaners and most of the "laundry apps" out there offer "attended" delivery routes. For these type of routes, the customer places an order for pickup on a specific day and time, and the window for that pickup can vary. The customer can either schedule their delivery when placing the order or when the order has been cleaned. The driver notifies the customer when they are on their way or have arrived for the pickup and the delivery. The driver often interacts directly with the customer or doorman when picking up and delivering the order (though, not necessarily, as the customer can leave a bag on the porch just the same).

Starchup enables you to offer both Attended and Unattended routes, and our technology improves the profitability of both options.