⚠️ Before You Send
Always double-check all transaction details — especially the wallet address, amount, and any required memo/tag (for coins like XRP, XLM, or ATOM).
Blockchain transactions are irreversible, so accuracy is essential.
🚨 If You Sent...
💰 Less Than the Minimum Amount
Your swap may not be processed automatically.
In some cases, the amount may not reach the minimum required for execution by our liquidity providers.
Action: Contact our support team — recovery is possible if the funds arrive on our side.
📦 To the Wrong Address
Transactions sent to an incorrect or unrelated address cannot be reversed or retrieved.
StealthEX has no control over external wallets or blockchains once the funds are broadcast.
Action: If the address belongs to another StealthEX transaction or exchange, provide full details (TX hash, currency, amount, timestamp) so we can investigate.
🏷️ Without Memo/Tag (XRP, XLM, ATOM, etc.)
A missing or incorrect memo/tag prevents the system from crediting your deposit automatically.
Action: Contact our support team with:
Your TX hash
Your Exchange ID
The correct memo/tag you intended to use
Our team will attempt manual recovery if the funds were received.
💬 Recovery Process
Our team can help recover funds when technically possible, depending on blockchain conditions and liquidity provider policies.
To speed up recovery:
Include your Exchange ID and TX hash in the ticket.
Add screenshots or wallet transaction details for verification.
Use the chat button in the bottom-right corner or email support@stealthex.com.
⏱️ Response time: Usually within a few minutes.
✅ Helpful Tips
Always send the exact amount displayed on the StealthEX interface.
Double-check destination tags or memos before confirming.
Use Fixed Rate if you want to avoid timing-related exchange issues.