💡 Possible Reasons
If you received slightly less crypto than expected, don’t worry — this is often due to normal network or rate behavior.
Here are the main reasons why the amount can vary:
🌊 1. Floating Rate Used
If you chose a floating rate, the exchange rate depends on real-time market conditions.
During volatile periods, the rate may shift before your transaction is finalized.
The final amount is calculated based on the rate at the moment your crypto is received by our liquidity provider.
💬 Tip: Floating rates usually provide better value in stable markets but can fluctuate during high volatility.
🔗 2. Network Fees
Every blockchain charges a network (miner) fee for processing transactions.
These fees are deducted automatically by the blockchain, not by StealthEX.
They vary depending on network congestion — for example, BTC and ETH fees often rise during busy periods.
💬 Note: The sending and receiving wallets might both apply network fees, slightly affecting the final amount received.
✅ Tip: Lock the Amount in Advance
To avoid surprises, choose a Fixed Rate before confirming your swap.
This locks the exchange rate for ~15–30 minutes, ensuring you receive the exact amount shown regardless of market changes.
💬 Need Help?
If the difference seems unusually large or you suspect an issue, please contact our support team via the chat button in the bottom-right corner or email support@stealthex.com. Include your Exchange ID and TX hash so we can review your swap quickly.