Current Known Issues

Scott Matt avatar Sam Lee avatar T +1
21 articles in this collection
Written by Scott Matt, Sam Lee, Team OhmConnect and 1 other

Cashouts temporarily disabled for all users

Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Authorization for SCE Users down

Akshay Madane avatar
Written by Akshay Madane
Updated over a week ago

Unauthorized Cash out

Customers receiving emails that they have cashed out via Amazon gift card
T
Written by Team OhmConnect
Updated over a week ago

Authorization issues for new SDGE users

SDGE, authorization, reauthorization, connect, utility, LOA, San Diego
Akshay Madane avatar
Written by Akshay Madane
Updated over a week ago

Toronto Data Issues

Following THESL's Green Button fix, there are still some issues...
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

SDGE Reauthorization Time Lag

Akshay Madane avatar
Written by Akshay Madane
Updated over a week ago

Notification issues for #OhmHours

Late notice, no notice or notification for Ohm Hour
Akshay Madane avatar
Written by Akshay Madane
Updated over a week ago

Opt-Out Button for #OhmHours not working!

opt out button with #OhmHour facing a bug
Akshay Madane avatar
Written by Akshay Madane
Updated over a week ago

PGE, SCE and Toronto Hydro Users receiving inaccurate utility data and #OhmHour Points

Errors in #OhmHour points and energy usage data related to Daylight Savings.
Akshay Madane avatar
Written by Akshay Madane
Updated over a week ago

PG&E website issues

Are you seeing the PG&E website flashing black and white?
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Status Tier Drops for some SCE Users

Utility Disconnection, Status Drop
Akshay Madane avatar
Written by Akshay Madane
Updated over a week ago

Conflicting Email Results

OhmHour results bug
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Cashouts disabled for SCE users

Why have cashouts been disabled for SCE users?
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Tax Forms for 2018

1099 forms
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Hotmail and Outlook users not seeing their #OhmHour notifications

Streak/negative points shields will not be awarded to Hotmail users who did not receive a notification.Team is trying to resolve the issue.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

PG&E Error Message

You tried to connect your PG&E account but you got an error message...
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Unable to connect electric cars with Chargepoint

Electric cars connectivity issue with chargepoint via OhmConnect.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Users receiving fewer #OhmHours after summer

Reduced number of #OhmHours during the fall/winter months.
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

Spin to Win not working

Spin to Win on the Token Marketplace is currently not working
Sam Lee avatar
Written by Sam Lee
Updated over a week ago

SmartAC reducing PG&E users to Bronze status

OhmConnect users dropped down to Bronze Status. Contact support to restore your previous status.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago

Sharing to Facebook upon cash out not paying out 50 points.

Posting to Facebook results in bonus points not being paid out.
Scott Matt avatar
Written by Scott Matt
Updated over a week ago