Whether you need to issue a free ticket to an associate/friends/family or complete a ticket transfer for a date change or gift exchange, you have the ability to manually issue tickets right from your Dashboard. ***Manually issued comp tickets are subject to a Stellar fee if comps aren't included in the package that you have. Please check with your Stellar representative if you're unsure if your package includes complimentary tickets.
You can either issue a single ticket or issue tickets in bulk.
HOW TO MANUALLY ISSUE A SINGLE TICKET
On your Dashboard, click on the Event tab
Click the title of your event then click on the performance you’d like to issue tickets for
Click the ellipsis [...] to the right of the inventory you’d like to issue tickets for
Click Issue Tickets from the top of the drop down menu
Input the desired recipient's email address and click Submit.
The desired recipients will receive an email confirming their ticket which they can then access at the time of the show.
HOW TO MANUALLY ISSUE A BULK AMOUNT OF TICKETS
To issue tickets a larger group of attendees, please create an Excel file that contains the email addresses and number of tickets for each attendee then follow the below steps:
On your Dashboard, click on the Event tab
Click on the title of your event then click on the performance you’d like to issue tickets for
Click the ellipsis [...] to the right of the inventory you’d like to issue tickets for
Click Issue Tickets from the top of the drop down menu
Click Import from file
6. Click Browse File and upload the Excel file
7. Click Submit
The desired recipients will receive an email confirming their ticket which they can then access at the time of the show.