Stellar is a total show management system for online events, purpose-built for live entertainment professionals to deliver high-quality, interactive shows to paying customers. You can ticket, stream, and promote your online event with Stellar.
Before you can start selling tickets, you'll need to add your event and build your event listing page. This is the page your audience will see on Stellar where they can purchase tickets.
Here's how to add and build your event listing page.
1. Go to your Dashboard and click on "Add an Event" on the top left.
2. Add a Title
This is the name of your event that your audience will see on Stellar so use a title that is short and descriptive.
3. Add a description
Click the [...] next to the Publish button. Click "Edit Event".
Here you can:
Update your event tile
Add your event description
Customize the marketing opt-in message that is presented to customers.
In your event description, please tell your audience about your event. What will they see and experience at your event? What can they expect from it? What makes it interesting, fun, unique or exciting?
Please also include any ticket policies and terms or advisories in your event description (i.e No refunds, no date changes, this show contains adult language).
Feel free to use Markdown to format your description, add links and images.
The default type of occurrence that is found in the dashboard is a "performance". However, you can choose from several options if that term doesn't quite fit your event.
Finally, you can customize the language for your marketing opt-in.
When you're ready, click "Save".
4. Add Images (Video Trailer optional)
To publish your event, you will be required to upload 4 images:
Landscape Cover: 1600x900 pixels (Main header image for your event landing page)
Portrait Cover: 2000x3000 pixels (Main header image for mobile devices/vertical orientation)
Second Header: 900x1600 pixels
Third Header: 900x1600 pixels
You have the option to upload a .mp4 video trailer that is no more than 100MB. If you opt to upload a video trailer, the trailer will take place of the Landscape Cover on your event listing but will use the Landscape Cover as the still.
5. Add a Performance
A performance is the date and time an event takes place. You can have one or multiple performances per event. Under the performance is where you'll fill out the performance start/end dates and times, run time, and time zone.
Start and End Dates/Times:
Livestream Performance - Select the time your event will start and the time your event will end.
You'll also have the option to name your performance and add a performance summary. If you opt to use the performance name field, use a name that's short and descriptive. Adding performance names is most useful when you have multiple performances with different headliners, show titles, or themes. Click "Submit".
6. Add an Inventory to the Performance
An inventory describes the product being sold for the performance.
Typically the product you're going to sell on Stellar under the Essentials Package are tickets to a livestream event.
Product Type: Ticket
Ticket Type: Livestream
Inventory Quantity: Unlimited for standard offers.
Inventory Name: You'll need to name the inventory so use a name that's short and descriptive like "Livestream Tickets". Please note that General offers and VIP offers should be listed under two separate inventories given the terms of the offer are different.
Checkout Questions: Organizers can select what information they would like their customers to be required to provide at checkout. Checkout questions include asking the customer for their full name, first and last name (two different fields), name and address, or phone number. You can select as many checkout questions as you'd like. As of now, if any of the four checkout question boxes are selected, your customer will not be able to complete a ticket transfer (gift/transfer the ticket the purchased to a friend's email address). In order for a ticket transfer to be completed when checkout questions are required, the event organizer will need to manually complete the transfer from their dashboard. The data for checkout questions can be found in the reports pulled from the Tickets or Transactions dashboard tabs.
7. Add Price Points to the Inventory
After you add an inventory of tickets, you'll need to set the pricing for the tickets. You can have one or multiple price points per inventory.
Price Point Name - You'll need to name the price point so use a name that's short and descriptive like General Admission or Special Admission for discounted price points. For donations, you will also need to add price points. Customers will not be able to customize their donation amount and will only be able to select a donation from the price points that you make available.
Offer Code - This option allows you to hold price points from the public with a secret code of your choice. From the Access drop-down menu, choose Requires an Offer Code and that will reveal the Offer Code box where you can specify your code. You can learn more about using Offer Codes here.
When customers visit your event listing page, price points held with offer codes will not be viewable until they enter the correct offer code.
Max Group Size - The maximum amount of tickets that can be purchased at one time for this price point. Typically this is set to 1.
User Purchase Limit - The maximum amount of tickets a customer can buy in total for this price point. Typically this is set to 1.
Visible Date and Time - This is when the price point appears on the event listing page. It won't be available for sale until the On Sale At Date.
On Sale At Date and Time - This is when the price point is available for sale on the event listing page.
Off Sale At Date and Time - This is when sales close for the price point.
Copying and Pasting Price Points
If you need to create multiple inventories across performances or events that are the same, you can use the Copy/Paste feature.
To reveal the copy/paste function select one or more of the price points you wish to copy. Click the COPY icon and then you can paste that data to the same inventory, a new inventory in the same performance, or another event/performance by clicking on the Paste icon in the designated inventory.
8. Review and publish your event
Once all of your events information is in, you may click the Preview button to the right of your event title to preview your listing and make sure everything looks good.
If everything looks good, you're now ready to Publish your event so that your audience can begin viewing your listing and making purchases (according to your visible/on sale/off sale settings).
When you click Publish, you will have the option to list the event publicly on Stellar or set the event so it can only be reached through a direct link. If you are selling tickets to a private event you do not want to appear on Stellar, unclick Stellar from your distribution channel. You may also click the three dots (...) to edit distribution channels later.
If you need help adding your event, please contact us at firstname.lastname@example.org.