Why Identity Verification Matters

We’re committed to maintaining a trusted, professional environment on Stenovate. Verifying your identity helps ensure that everyone on the platform is a real person using their real name—supporting safety, accountability, and high-quality collaboration.

We strongly encourage Stenovate members to work only with verified users. The verification badge signals that someone has completed our identity check and is a legitimate, professional collaborator.

What You’ll Need

Stenovate uses Stripe, a secure third-party provider, to complete identity verification. Your information is encrypted and never stored by Stenovate.

How to Complete the Process

Most users complete the process in just a couple of minutes.

IMPORTANT: Make Sure Your Display Name Matches Your ID

Make sure the name on your profile is reasonably close to the name shown on your ID. If it’s too different, verification may fail. You can update your name before starting the process if needed.

What If I Fail?

Can I Change My Name Later?

Yes, but if you change your name after you’ve been verified, your badge will be removed. You’ll need to complete the verification process again.

Supported Countries
Identity verification works with government-issued IDs from most major countries, including:

For the full list of supported countries and document types, visit:
​https://docs.stripe.com/identity/supported-documents

Unsupported Countries

At this time, identity verification is not available for IDs issued in certain countries, including Kenya, Nigeria, Pakistan, Bangladesh, and others.

If your country is not supported by Stripe, you will not be able to complete verification on Stenovate.

This limitation is determined by Stripe and cannot be changed or overridden.

Need More Info?
You can learn more about Stripe’s verification process here:

https://stripe.com/identity

To help build trust and ensure that everyone on Stenovate is who they say they are. Verification protects you and other professionals on the platform, making it easier to connect with credible, verified teammates.

Yes. We use Stripe—a globally trusted, encrypted identity verification system. Your data is secure, and Stenovate never stores your ID or selfie.

The process usually takes just a few minutes. Once Stripe confirms your identity, your verification badge will appear on your profile automatically.

No. Stripe does not support every country. If your ID is from a country not supported by Stripe, you will not be able to complete verification.
👉 See the full list of supported countries

Your name should be reasonably close to what’s on your government-issued ID. Minor differences (like a missing middle name or “Jen” instead of “Jennifer”) are usually fine. If the names are too different, your verification may fail.

You can update your name before starting the process.

We understand that many professionals use a business name or nickname day-to-day—but verification must be completed using your legal first and last name, as shown on your government-issued ID.

Small variations are fine (e.g., “Mike” instead of “Michael”), but pseudonyms and business names like “AccuScript Proofing” won’t qualify. Since transcript work relies on individual relationships and accountability, verification confirms you as a person, not a company.

If you run a business, feel free to highlight your brand in your profile bio, but your display name should reflect your actual identity for verification.

Not sure your name qualifies? Reach out to support@stenovate.com before starting.

We get it! Legal name changes take time to process. Unfortunately, Stripe requires your name to closely match what’s currently on your government-issued ID. If you haven’t updated your ID yet, you’ll likely need to wait to verify.

In the meantime, you can still use Stenovate without verification. Once your ID reflects your new name, you can verify at that time.

Sure. You can still use all core platform features without verifying; however, verified users tend to get more opportunities, especially from those who follow professional standards, working only with verified teammates. Verification builds trust and makes your profile stand out and your collaborators feel good about working with you.

You’ll get two attempts to verify your identity before a 24-hour cooldown period is enforced, giving our Stenovate team time to check in. This wait is automatic and cannot be skipped.

Please note that Stenovate pays for these verifications (for each attempt) without passing on the cost to you. We believe in supporting the community and are happy to cover this expense for legitimate users; however, if we see repeated failures or behavior that suggests misuse, we may investigate further. In some cases, continued failed attempts may result in removal from the platform

To avoid unnecessary issues, please ensure your profile name closely matches your government-issued ID before starting. If you’re unsure, feel free to reach out to support@stenovate.com first. We’re here to help.

Not automatically, but Stenovate monitors verification attempts closely (and for good reason). If we see repeated failures or behavior that suggests fraud, our team will investigate.

In cases where we find evidence of misrepresentation or suspicious activity, users may be removed permanently. Stenovate does not allow repeated verification abuse, and we reserve the right to take action to protect the integrity of the platform.

If you're unsure about anything, it's best to email support@stenovate.com before starting the verification process.

Yes, but doing so will remove your verification badge. You'll need to re-verify to regain your badge.

This ensures that verified profiles always reflect a real, name-matched individual. If you’re planning to update your display name, consider doing it before you verify to avoid duplicate effort.

No problem. Whether you’re dealing with a recent name change, an unsupported ID, or another edge case, we’re here to help. Email support@stenovate.com and our team will guide you through your options.

📖 Self-Service: Check out Stenovate's searchable Help Center.

💬 Chat: Click the orange circle in the bottom left corner of the screen.

💌 Email: support@stenovate.com

📆 Zoom Support: Pick a convenient time to talk with Stenovate Support

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