How does Steve & Kate's refund customers?
At Steve & Kate's Camp, we understand that sometimes plans change and you may need a refund. We want to make sure our refund process is easy and fair for all of our camp families, so here is how it works:
If you paid only using ACH via a single bank account, we'll deposit the refund back into that account. This provides the quickest refund, and it is usually processed within two business days.
If you paid only with a single credit card, we will issue a refund back to that credit card. This is a great option if you have a credit card with an annual fee associated with it, as you will receive the refund on the same card as the original charge.
If you paid using two or more payment methods (i.e. two different credit cards, a credit card and a bank account, etc.), we’ll refund back to the most recent payment method first. Since we can’t refund more than what was originally paid via any one payment, if your refund exceeds the transaction amount of the most recent payment method, we’ll refund any additional monies owed back to the next most recent payment method.
If we are unable to refund back to your bank account or credit card (usually due to closure of the account), we will issue a paper check to the most recent payee. It may take up to six weeks to receive the check in the mail.
You can request to receive a paper check instead of refunding back to your bank account or credit card by emailing letschat@steveandkate.com before the last day of camp.
Early refund requests can be requested by logging into your account and navigating to the 'billing tab'. Once on the billing tab, select 'Refund paid day passes' and follow the prompts to select the number of days you would like refunded early. Once we are in the last weeks of camp, we may ask families to wait for their automatic refund.
If you need additional help understanding our refund process, please feel free to reach out to us at letschat@steveandkate.com.