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I never received my decal?
I never received my decal?

What to do if you haven't received your decal

Chana Jones avatar
Written by Chana Jones
Updated over 5 years ago

Oh shoot! We hate when this happens. USPS is snail mail, but lets see if we can figure this out for you :)

It takes 3-7 business days after your order is placed for the decal to arrive. Delays are expected when there is a holiday. Any order placed on Friday, Saturday, or Sunday is shipped on Monday. If it hasn't been 7 business days yet, hold off on contacting customer service. Your decal will most likely be there soon :) However, if it's been more than 7 business days, let's figure this out...

We texted you as soon as your order shipped your shipping address. Please review the text we sent you to confirm the address is correct. If it is correct, please text us back and let us know that the address we shipped your original order to is correct but you still haven't received it. If it's not correct, please text us back and let us know that the address is incorrect so you need a replacement shipped. 

Not seeing a text from us? That's okay! Please email us at hello@stickr.co your name, email you used for the order, and your correct shipping address. We will take it from there :)

Missing packages are the worst! Our customer service is here 7 days a week to help you, so please don't hesitate to contact us. 

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