Contact us at customersuccess@storebuilder.co
If you are using $9 / month forecasting plan, then you will have to upgrade to $ 25 / month plan to access historical orders.
You can uninstall the app, reinstall and select the $ 25 / month plan.
However, if you choose $ 25 / month forecasting plan to immediately obtain a year's worth of order data, there is no downgrade option to the $9 plan because it is no longer available.
If you are already on $ 25 / month plan, then you just need to provide us permission to access historical orders. You can contact us at customersuccess@storebuilder.co
or start a chat with us right away from app's chat window.