If you wish to place a refund on an order/discount, navigate to the Orders tab on the left-hand side menu.
Go to All Orders and click on the desired order.
The search bar allows you to search for the order by typing in the 4-digit order code.
Go to Orders > All Orders > select date (All-time) > select All stores > Search 4-digit code
Scroll down to the bottom of the page and click the “Refund order” button below the order section.
You can either toggle 'Full refund' to refund the whole amount or refund only a specific amount (eg service charge/delivery fee) and select a reason for the refund.
To prevent unauthorised refunds, set up a manager pin by going to Stores > Settings > Operations > Manager PIN
Please note that each order can only be refunded once. Clicking the refund button twice will not initiate a second refund.
Pay at Table
In case a refund is necessary, go to Tables > click 'View Payments' button beside the order, and you will be directed to the refund button.
Please note that each order can only be refunded once. Clicking the refund button twice will not initiate a second refund.
If you need to locate older transactions, you can access them by clicking on Analytics> Accounting> All Transactions. You will also be able to view all transaction information on your POS.
Please note that when customers add to a bill using storekit, the order will be displayed as "Cash" in the Orders tab, and it will not be reflected in the Reports tab.
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