To set up one or more delivery zones:
Go to your Stores page on left-hand side
Click on Store Settings in the top right corner
Go to Delivery Zones > add delivery zone
Multiple Delivery Zones
You can add multiple delivery zones to a single store. This means different fees will occur at incremental distances.
All the delivery zones are done by radius meaning delivery zones can only be set as circles with your restaurant in the middle.
The “distance” refers to the outer bound of each delivery zone.
The “price” refers to the total delivery price paid for that zone.
Example
If your first delivery zone is set for 3 miles, and your second is set for 4 miles, and you set the prices as £1.00 and £2.00 respectively, a customer will be charged £2.00 if they order at 3.9 miles away as the crow flies. At 4.01 miles away, they will not be able to order.
You can add as many delivery zones as you like.
You can set multiple delivery “zones” at distances
Pricing will be based within the distance of miles
When finished, always click save store
Understanding Your Delivery Radius
Sometimes, a customer might contact you saying they are out of your delivery radius/delivery zone when they are just x miles away, so they cannot place an order. Since delivery distance is calculated using real-time driving distance data from Google, the customer may just be outside your actual delivery radius.
The Myth of the Perfect Circle
Many imagine the delivery radius as a perfect circle centered on their address. While this simplifies the concept, it doesn't accurately represent the real-world delivery area. In reality, factors like road layouts, traffic, and natural obstacles (like rivers or mountains) can significantly alter this shape.
A More Accurate Representation
To provide a more realistic understanding of the delivery radius, we recommend using advanced mapping tools like smappen.com. This website offers a detailed and dynamic visualization of delivery areas, taking into account the actual conditions affecting delivery routes.
Please note that enabling the delivery zones + fees will override your default delivery fee (under Stores > Settings > Operations > Delivery fee).