The Sync Menu of Lightspeed is one of, if not the most convenient function of having Lightspeed direct integration. Any changes done on your Lightspeed menu can easily be reflected on storekit with a click of a button.
HOW TO SYNC MENU:
Go to Edit Menu of integrated store and click Sync menu.
HOW TO CHECK WHICH MENU IS BEING USED:
Go to Store Settings > Integrations and click Lightspeed.
Here you will see the current menu being used is called "Menu". Click on the dropdown to see/select other menus to use. Don't forget to click save if there were any changes made.
WHY IS MY MENU NOT SYNCING?
Here are things to watch out for:
Correct menu setup (on Lightspeed):
Combos set up as: combo - item group - items
On storekit these will show up as Item (Combo) - Modifier (item group name) choices under modifiers (end items).
Do not leave "Item POS name" empty. If any item has no value, the sync will fail.
For shared menus or multiple venues using the same items, please make sure all items/groups/combos are shared on the menu; if one of item/group/combo is set to local the menu will not sync.
*Please note that any changes made on Lightspeed would create the need to reload the active device to be able to sync properly.
Other limitations:
Only 20 categories can be used on the storekit menu, as sub-screens are not compatible with the integration.
You can always have the same display and POS name, It will still come out as Ketchup on the receipt and store menu.