If StoriiCare is not loading for you, here are a few steps you can try before contacting StoriiCare Support.
Try a Hard Refresh
Please try refreshing the page using a hard refresh. Clicking the "Refresh" arrow on your browser address bar is not a hard refresh. Here's how you can clear your cache through a hard refresh on any browser:
Google Chrome
Windows users: hold down Ctrl and then press F5 on your keyboard
Mac users: hold down Cmd and Shift and then press R on your keyboard
Firefox
For Windows users: hold down Ctrl and then press F5 on your keyboard
Mac users: hold down ? Cmd and ? Shift and then press R on your keyboard
Safari (Mac)
Go to Safari > Empty Cache, or hit Opt + Cmd + E
To refresh, click the refresh button on the address bar or press Cmd + R
Internet Explorer/Microsoft Edge (Windows)
Hold down Ctrl and then press F5 on your keyboard
Check Your Internet Connection
It could be the case that you need to restart your router or connect to a different network if the signal is too weak. You can also check what internet speed you are getting.
Check Your Browser
StoriiCare will work on any web browser, but we recommend Chrome. If you are using an alternative web browser, please try using Chrome or testing to see if StoriiCare will load on a different browser than the one you are currently using.
Update Your App
If using the StoriiCare App on a tablet or mobile device, ensure your app does not need to be updated. Most devices will automatically update apps but it could be that the settings on your device require manual updates. If this is the case, here are instructions for how to update an app.
If you have done these things and StoriiCare is still not loading, please contact our team for further support:
US number: +1 650 924 9930
UK number: +44 141 816 0373
AUS number: +61 3 7035 7936