The following steps may resolve your issues:

  1. Make sure your files are a file-type we support and smaller than 250MB.

  2. Clear your browser's cache. Go to the next step if this doesn’t help.

  3. Make sure your web browser is the latest version of Safari, Firefox or Chrome.

  4. Check to see if you have the latest version of Flash.

  5. Disable any browser plug-ins or add-ons that could be interfering with JavaScript (i.e. NoScript, AdBlock)

  6. Check the speed of your network connection. Contact your internet provider if the speed is not what you expected.

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