Agent Connect Integration
Agent Connect is an all-in-one solution for enhancing communication between estate agents and clients. Their platform offers robust tools for real-time messaging, call transcriptions, and client management, designed to streamline your operations and boost productivity. Agent Connect empowers agents to deliver exceptional service and build stronger relationships with their clients
Key features
WhatsApp integration - Sync WhatsApp conversations and key event notifications (viewings, valuations, enquiries, etc.) into your Street.co.uk account and maintain conversational threads for all customers.
Telephony integration - Click-to-dial directly from your CRM, and benefit from caller identification and AI-powered automatic summarisation of client conversations into Street.co.uk records.
Benefits
Increased open rates - Utilise WhatsApp in your agency and see Increased open and read rates in comparison to email - helping you reach customers every time.
Know who’s calling - Agent Connect’s telephony service will automatically look up who’s calling against your Street.co.uk CRM contacts, giving you a head start on a great conversation.
No more note-taking - Imagine never having to type up another note in your Street.co.uk activity log. With Agent Connect’s AI summarisation, calls are automatically summarised into Street.co.uk, ensuring you never forget an important conversation.
How do I integrate Agent Connect into Street?
Agent Connect can be integrated with Street via an API access token. To get started, head to Settings (on the left side panel at the bottom) > Account Administration > Applications:
Note - You will need to be a Company Admin to access the Account Administration section and generate an API key.
In the 'create new application' section, add an application name (e.g. Agent Connect, however this can be whatever you want it to be) and in the the 'API token scope' drop-down select 'Open API'.
Finally, add a contact name and email address of who will be building the application. It is really important you enter your developer's details as opposed to your own details so we can notify them of any changes to the API that might impact your set up.
Once you've entered all of the information, click the 'create application' button and you will see an API access token appear. This token is what will be used to integrate Agent Connect with Street.
Click the 'click to copy' button which will copy this API access token to your clipboard.
Note - It's important to ensure you copy the API token before navigating away from the page as the token will not display once you have left the page.
Finally, share this API access token with Agent Connect and they will be able to finalise the integration.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!