Client Making Payment

When a client receives a payment request, they can pay through their Street account - either via the consumer app or by logging in on desktop.

Note - If you added your VAT number when setting up the Stripe integration in Street, the amount requested and paid by your client will be inclusive of VAT. If no VAT number was provided during setup, payments will be processed without VAT. To check or update this, visit the Stripe integration settings in Street.

Paying via Street Consumer App

Clients paying via the app will see banner on the Overview tab highlighting they have a payment request and clicking into this will display the details.

Tapping 'view and pay' opens the payment screen where they can checkout and pay using the options available on their device - typically card, Apple Pay, Google Pay, Link, or Klarna, depending on their device and location.

Paying via Desktop

Clients logging in on desktop will see a banner for any outstanding payment requests when they sign in. They can also click the basket icon in the top right at any time to view their payment requests.

Clicking a payment takes them to Stripe to complete their payment details and once processed, they'll see an on-screen confirmation and receive an email receipt.

What happens after Payment

Once the client has made the payment, your agency will receive a notification in Street and an email to your branch email address confirming the payment has been received.

The Client Payments card will also update to Paid and a View Receipt button will appear. Clicking this gives you the option to download the invoice and receipt, which can be shared with the client if needed.

Payments Overview

You can make use of the Payments Overview report to track all payments across all clients, including payment status, amounts, and dates.

Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!