Screen-Pop & Click-to-Dial Call - Switch One connects with Street so that when a call comes in, the agent can instantly see the caller’s contact history or property record (screen-pop). Outbound calls can also be made directly from within Street using click-to-dial, keeping everything seamless

Drag & Drop Call Routing with IVR, Queues & Time-Based Rules - The platform includes a visual “drag and drop” routing module so agencies can construct call flows, IVR menus, group queues, and time/day rules with ease. This lets you customise how incoming calls are handled by branch, time, or agent group.

Unified Desktop / Mobile / Browser Applications - Agents can make or receive calls, view messages, collaborate and access the full system whether they are on a desktop, mobile, or browser client. That means your team can work from the office, in the field (on viewings), or remote, all via the same communications platform.

Never Miss a Lead - With features like IVR, smart call routing, queues, and integrations with CRM (screen-pop, click-to-dial), calls are less likely to go unanswered or misrouted - meaning you reduce lost leads from missed calls.

Improved Efficiency & Reduced Admin Overhead - Because communications (calls, messages) are unified and tied directly into your CRM, agents spend less time switching systems or manually entering call logs or contact data. The streamlined workflows free up more time for viewings, client engagement, and sales.

Scalability and Future-Proofing - CallSwitch One is cloud-native, with open APIs, robust integrations, and simple licensing tiers. As your agency grows (more branches, more agents), the system scales without needing wholesale hardware replacement or re-architecture.