Removing a Property from the Portals
On occasion you may need to remove a property listing from the portals (Rightmove, Zoopla etc), for example if a sale has been agreed and the owner has asked it to be taken offline.
Another common case for removing a listing from the portals is if you need to change the branch it is assigned to. If a listing is live on the portals, it is not possible to edit the branch in Street as there is an active link with the portals. By temporarily removing the listing you break the link and can change the branch in Street, before putting it back online.
In Street, this is handled by the listing's Listing visibility setting.
Note - If you want to remove the property from one specific portal you can do so via Edit > Edit Property Sales / Lettings Portals instead.
For more information on removing a property from your website, see our Removing a Property from your Website help article.
Listing visibility options
Each listing has one of four visibility options, which control where it shows:
Full Visibility - shows on the property portals (Rightmove, Zoopla etc) and your website.
Portals only - shows on the property portals, but not your website.
Website only - hidden from the property portals, but still shows on your website. This is also useful for going live quickly while you finish preparing the listing.
Private - hidden from the property portals and your website.
Tip! If you only need to take a listing off the portals, for example to change its branch, choose Website only so it stays on your website. Choose Private if you want it removed from your website as well.
Changing a listing's visibility
To get started, head to the property page and click Edit (at the top right) > Edit Sales Listing / Edit Lettings Listing.
Under Listing visibility, choose the option you need and click save. For example, choose Website only or Private to remove the listing from the portals.
When you are ready to display the listing on the portals again, change the Listing visibility back to Full Visibility (or Portals only) and save. The listing will then reappear on the portals.
Note - Portals only isn't available if your account doesn't have portal feeds set up.
Note - Changing a listing's visibility will not cause the listing to show as a new listing on the portals. This is because the portals can see the original listing is still being used and therefore changing the visibility cannot be used as a workaround to update an older listing to show as a new listing.
Private sales listings and property alerts
When you create a new sales listing, the Send property alerts to matching applicants option is ticked by default. If you choose Private, this option is unticked automatically, as private listings are usually meant to be kept discreet. You can tick it again if you still want matching applicants to be emailed.
Completed sales
It's also important to note that you don't need to change a listing's visibility after completing a sale. Completing a sale in Street will update the property status to Completed and automatically remove it from the portals.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!