LightWork AI Integration
Lightwork AI is an "agentic" property management platform designed to automate the heavy lifting of administrative tasks. By deploying a sophisticated AI assistant named Felicity, LightWork AI acts as an always-on coordinator that handles resident enquiries, maintenance workflows, and compliance tracking.
While Street.co.uk serves as your central "source of truth" for CRM and agency management, LightWork AI works alongside it as an autonomous operational layer. It is built specifically for UK letting agents and property managers who want to scale their portfolios without increasing their administrative headcount.
Support email address: contact@lightwork.co
Key features
24/7 enquiries and viewing coordination - Felicity responds instantly to prospect enquiries, checks availability, and books viewings automatically to ensure no lead goes cold.
Maintenance coordination, from report to resolution - When a tenant reports an issue, Felicity triages by urgency, assigns the appropriate contractor, and provides updates until the job is closed.
Always-on resident communications - Felicity manages ongoing resident enquiries and requests, keeping landlords and tenants informed while freeing your team for higher-value work.
Benefits
Convert more enquiries - Felicity responds in seconds, not hours, increasing the speed of response to help win more instructions and fill viewing diaries.
Reclaim your team's time - Stop losing hours to repetitive communications and scheduling. Felicity automates the admin, freeing your team to focus on valuations, viewings, and closing deals.
Scale your operations - Handle a higher volume of properties and prospects with the same team by automating operational workflows with LightWork AI.
How do I integrate LightWork AI into Street?
LightWork AI can be integrated with Street via an API access token. To get started, head to Settings (on the left side panel at the bottom) > Account Administration > Applications:
Note - You will need to be a Company Admin to access the Account Administration section and generate an API key.
In the 'create new application' section, add an application name (e.g. LightWork AI, however this can be whatever you want it to be) and in the the 'API token scope' drop-down select 'Open API'.
Finally, add a contact name and email address of who will be building the application. It is really important you enter your developer's details as opposed to your own details so we can notify them of any changes to the API that might impact your set up.
Once you've entered all of the information, click the 'create application' button and you will see an API access token appear. This token is what will be used to integrate LightWork AI with Street.
Click the 'click to copy' button which will copy this API access token to your clipboard.
Note - It's important to ensure you copy the API token before navigating away from the page as the token will not display once you have left the page.
Finally, share this API access token with LightWork AI and they will be able to finalise the integration.
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